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Here is some info about how we keep your private details safe, how we use your information to help you and our cancellation policy.

Cancellation policy

At Journey Chiropractic, we understand that circumstances may arise that require you to reschedule or cancel your appointment. However, we kindly ask that you provide us with enough notice for us to adjust our schedule and allow someone else to be seen.

Please review our cancellation policy outlined below:

Our Policy

Within 12-24 hours

Cancellation Notice:

Visits cancelled around 12-24 hours notice will not incur any charges.
Visits cancelled within this period but no later than 6 hours of the scheduled appointment will result in a flat charge of $25.

Late Cancellations (6 hours or less)

Late cancellations/no shows for Initial or Report of Findings appointments will result in: The full amount of the appointment will be charged.

For regular adjustment visits: A fee of $35 will be charged.

Additional Information:

How to Reschedule:

To reschedule or cancel your appointment, please text 0212727464 or reply to your email reminder and cancel your appointment there.

Exceptions:

We understand that emergencies and unforeseen circumstances may occur. In such cases, please contact us as soon as possible to discuss your situation and it will be left to the discretion of your Chiropractor.

Payment:

You will be contacted via text and/or email regarding your cancellation fee. If this is not paid then it will be collected by an external agency.

Rebooking:

If you need to reschedule your appointment, we will do our best to accommodate your request based on availability. For more immediate replies please send a text.

No-Show Policy:

Failure to attend a scheduled appointment without prior notification will be considered a "no-show" and subject to the same charges as late cancellations.

Thank you for your understanding and cooperation. If you have any questions or concerns regarding our cancellation policy, please feel free to contact us. We appreciate your commitment to your health and wellness.

Note: If payment is not made by 30 days then we will escalate the matter further, incurring a $50 admin fee.

Privacy Policy

Find out how we keep your information safe

Journey Chiropractic Privacy Policy

At Journey Chiropractic, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By accessing or using our services, you agree to the terms and conditions of this policy.

Collection of Personal Information:

We may collect personal information from you when you visit our clinic, use our website, or communicate with us via phone, email, or other means. The types of personal information we may collect include, but are not limited to:

Full name
Contact information (phone number, email address, mailing address)
Date of birth
Medical history and current health condition
Insurance information
Payment details

We use the personal information we collect for the following purposes:

Providing chiropractic care and related services
Scheduling and confirming appointments
Managing and maintaining patient records
Processing payments and insurance claims
Communicating with patients regarding their health and treatment options
Sending appointment reminders and other relevant information
Improving our services and enhancing patient experience

Disclosure of Personal Information:

We do not sell, trade, rent, or otherwise disclose your personal information to third parties for marketing or commercial purposes. However, we may disclose your information in the following circumstances:

With your consent: We may share your information with third parties if you provide us with explicit consent to do so.
Service providers: We may engage trusted third-party service providers who assist us in delivering our services. These providers are contractually obligated to keep your information confidential and are prohibited from using it for any purpose other than providing the agreed-upon services.

Legal Requirements:

We may disclose your personal information if required by law, court order, or governmental regulation to protect our rights or the safety of our patients or others.

Data Security:

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Retention of Personal Information:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Choices:

You have the right to access, update, correct, or request the deletion of your personal information in our possession. If you would like to exercise any of these rights or have any questions regarding your personal information, please contact us using the contact information provided below.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following

By continuing below, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Our policies